Croco Casino

Processing and general limits

Our withdrawal processing time is typically 2 business days. Arrival after processing varies by the chosen payment method. The minimum cash-out is £100 depending on available options, while the general maximum is up to £7,500 per week. We split larger amounts into parts no greater than £7,500 and send them over consecutive weeks. Management determines the final limit.

An initial cash-out or a change to payment details is subject to clearance by the payment processor’s risk department, which can take up to 5 business days. We email you the payment processed date. Factors outside our control, including financial-institution limitations, can cause further delays.

Bitcoin

For a Bitcoin withdrawal, the min. amount is £100. Our Bitcoin withdrawals have a £2,500 maximum, a £5,000 weekly limit and a £20,000 monthly limit. Check your available withdrawal amount in Cashier, select Bitcoin and the amount, enter your wallet’s Bitcoin address and choose Request Payout. Set up your wallet first. Receipt is instant after processing by our payment department. We charge no withdrawal fees when you withdraw with Bitcoin.

eZeeWallet

Our eZeeWallet withdrawal limits are £100 minimum, £2,500 maximum, £5,000 weekly and £20,000 monthly. The casino fee is £0, and withdrawal processing takes 2 business days. eZeeWallet charges for an onward transfer to your bank account. For a withdrawal, open Cashier on desktop or the Burger menu and Withdraw on mobile, then check your available balance and payout details.

Wire Transfer

Our Wire Transfer withdrawals have a £100 minimum, a £2,500 maximum and weekly limit, a £10,000 monthly limit and a £50 fee. We process them in 2 business days. Depending on your bank, receipt can take up to 15 days after our processing. To request one, open Withdraw from the Burger menu, enter the Payout Request amount, select Wire Transfer, supply your bank wire details, add a comment and choose Request Payout.

Courier Check and Overnight Express

Our Courier Check minimum is £210. Its maximum and weekly limit are £4,000, its monthly limit is £10,000, and its fee is £85.

For Overnight Express, submit a request through Cashier or the Burger menu’s Withdraw route. Enter the amount in Payout Request, select Overnight Express, check the details and choose Request Payout. Our Payments Department processes the request as quickly as possible, with receipt following that service’s processing times.

Claiming and balances

You must claim and receive a bonus before wagering your initial deposit. We refuse requests made after that wagering begins. Redeem the coupon before depositing, with only one active coupon at a time. Our deposit bonuses require a minimum deposit of £20 unless stated otherwise.

We credit bonuses as Bonus Balance until promotion conditions are met, then transfer the applicable amount to Withdrawable Balance. We forfeit and deduct unused deposit-bonus balance older than 6 months. Free bonuses expire after 15 days, when we also forfeit and deduct any remaining bonus balance.

Wagering and game rules

Unless otherwise stated, our free bonuses must be wagered at least 60 times before withdrawal. Blackjack, Video Poker, Craps, American Roulette, Baccarat, other table games and non-pokies games do not contribute unless specifically stated. Playing an excluded game before completion may lead us to void winnings and close the account. We reject premature cash-out requests until the requirements are satisfied. Free-bonus gameplay restrictions apply until wagering requirements have been met, after which you may play any of our casino games.

Unless otherwise stated, our deposit bonus coupons require wagering of 30 times the sum of the deposit plus bonus. Free-Spin-Wins attached to a deposit bonus require 25 x playthrough unless otherwise stated. The requirement applies to each deposit bonus until it is met or your balance reaches £0 again.

During playthrough of any bonus, including cashback, our maximum bet is £10 unless specifically stated otherwise. Betting above £10 during bonus playthrough voids promotion winnings. Our rules prohibit Roulette bets on Red and Black and void resulting winnings. European Roulette bets are prohibited while a bonus is active.

Completion and cash-out caps

We consider a promotion complete when wagering is met or the balance drops below £0.50. Below that threshold, we clear the remaining Bonus Balance. For a capped promotion, only its maximum cash-out transfers to withdrawable balance after wagering, and we automatically remove the excess.

Our deposit bonuses are cashable. Some have no maximum cashout, while selected deposit bonuses may have a cap of up to 20x the deposit unless otherwise stated. Free no-deposit bonuses have a default cash-out cap of 5x the bonus amount unless specified otherwise. That rule also covers a Random Jackpot win and is annulled only after the balance falls below £1.

The default maximum withdrawable amount from free-money promotions is £180 unless stated otherwise. We remove excess automatically after playthrough or on a payout request and clear remaining free-winnings funds before payout. Winnings from a bonus without any cash deposit are also limited to £180. We process cash-outs from free-bonus promotions of £25 to £50 only after receiving a utility-bill copy matching your registered account address.

Eligibility and use of offers

While you have pending cash-outs, you cannot claim bonuses until those requests are processed or cancelled. Abuse of this policy, as defined by us, may lead to cancelled winnings.

Our promotions cannot be combined with another offer or an existing account balance. Redeeming a bonus or depositing over an existing playable balance voids winnings, and we reimburse the original deposit. Offers belong only to the person to whom we issued them directly, and emailed offers cannot be transferred.

Using two or more free bonuses or free-spin offers without an intervening real-money deposit may lead management to void bonuses and winnings, including free-entry Freeroll Tournament winnings. Members who have never deposited may claim a free money offer only once, including welcome, no-deposit, birthday and free spins offers. Winnings from additional free money are void. If your last deposit is older than three months and you claim a free bonus, you are not entitled to a cash-out.

We may refuse a cash-out even after wagering criteria are met if we have sufficient grounds to prove that you did not receive the promotion through the exclusive means by which it was sent.